Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Below you will find detailed information about returning items, refunds, and our straightforward process to assist you.

Return Eligibility

Returns are accepted on most items within 30 days of delivery. To be eligible for a return, your item must:

Be in original, unused condition with all tags and packaging intact.
Not be a final sale item (these are clearly marked on product pages).
Be returned within 30 days of receipt.

Note: Personalized or custom-made products cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

Contact Customer Service: Email us at 【请替换：客服邮箱】 with your order number and reason for the return.
Return Authorization: We will review your request and provide a Return Authorization (RA) number along with instructions.
Ship Your Item: After receiving your RA number, securely package your item (preferably in the original packaging) and send it to us. Customers are responsible for return shipping costs except when the item is defective, damaged, or incorrect. We recommend using a trackable shipping method or purchasing shipping insurance to ensure your return is received safely.

Refund Processing

Once we receive and inspect your returned item, we will issue a refund to your original payment method. Refunds usually take 7–10 business days to appear, depending on your bank or payment provider.

Damaged or Defective Items

If your order arrives damaged or defective, please:

Contact us within 7 days of delivery.
Provide a detailed description and photos of the damage or defect.

We will offer a full refund or exchange at no additional cost to you.

Exchanges

If you want to exchange an item for a different size or color, please initiate a return as described above. The item must be unused and returned within 30 days. Once we receive the returned item, we will send the replacement.

Non-Refundable Items

For health and safety reasons, the following items are non-returnable:

Personalized or custom-made products
Gift cards
Intimate apparel and swimwear, unless unworn with tags attached

Shipping Fees

Shipping charges are calculated and displayed at checkout. Shipping fees are non-refundable unless you receive a defective or incorrect item.

Processing Time & Shipping Estimates

Returns are processed within 2–4 business days after we receive your item. Shipping for orders generally takes 7–15 business days.

Cancellation Policy

You may cancel your order within 12 hours of purchase. After this window, your order will be processed and shipped, and cancellation may no longer be possible.